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Many clients can get “stuck” because they tenaciously hold on to doing things a certain way, including using coping mechanisms. This can happen because they want to remain in a specific comfort zone, or it can be that they simply do not know of another way to take action.

If the outcome of their actions is not productive or does not cause growth, there is no use trying the same technique over and over. And still, they do it, expecting a different result than all the times before. The therapist can suggest they stop, but because clients can become so attached to their own ways, the odds of them stopping immediately are relatively slim.

Creative hopelessness, first developed by acceptance and commitment therapy (ACT) founder Steven Hayes and his colleagues, is the process of helping clients let go of what is not working. The expression of hopelessness may sound negative, but if we can evoke feelings of hopelessness in the client about the things that are not working for them, they are more likely to stop engaging in those behaviors. In fact, the point of this process is to help clients feel more hopeful that they can break out of the feeling of being stuck.

You may have clients who are metaphorically banging their heads against the wall. You can calmly say, “Well, maybe you shouldn’t bang your head against the wall.” These clients might then say, “You don’t understand! I’m working so hard trying to break through this wall. I’m really persevering with this! You’re not being helpful by telling me to stop—you’ve got to teach me how to hit it harder!”

Rather than arguing with our clients, we want their own life experiences to inform them. We want them to systematically go through everything they have ever tried to do to get rid of their anxiety and consider how each method has worked for them. Eventually, clients come to realize that their attempts to control or avoid things, especially their own thoughts and feelings, are actually feeding their anxiety, not making it better. Only when they realize that it has not been working will they consider letting go of an old behavior.

I recently had a client, whom I’ll call Mary, who experienced significant anxiety. In the first session, I told her that it would be very important for us not to repeat past mistakes, and that she should not keep doing something if it hasn’t been working. Check out how creative hopelessness changed her mindset:

Therapist: What are some of the things you’ve tried before when you’re struggling with anxiety?

Mary: Well, I just try to tell myself I’m going to be okay, and that this is temporary, or I just try not to think about the things that worry me.

Therapist: Okay, so you try to use positive self-talk to talk yourself out of the anxious feelings, or you try to ignore the thoughts. How’s that worked for you so far? How effective has it been?

Mary: Well, sometimes it works maybe for a few days, but then I’ll have another thought like "Oh no, what if this anxiety causes a heart problem?! Then that makes me anxious again.

Therapist: It sounds like it works a little bit temporarily. But you also told me you have been struggling with this for years and years, so is it safe to say—and don’t let me put words into your mouth—that talking yourself out of the thoughts or ignoring them has not been the ultimate solution to this problem?

Mary: No, it only works temporarily at best. I just keep thinking that if I try harder and think more positively, it will work.

Therapist: Has trying harder made things better in the long run?

Mary: No. That’s why I’m here.

Therapist: So, thinking does help sometimes, which is why you have been doing it for so long. But do the temporary benefits come with any costs? Have there been any downsides to trying harder to think positive?

Mary: Well, it has cost me a lot in my relationships, because I’m always thinking and worrying, and I’m not very present with people around me. In fact, I took my husband out for his birthday recently. Because our kids are so young, it was the first time in years that we had a date night for just the two of us. Then I had a thought that my heart didn’t feel right, and so I spent the whole dinner worrying about my heart. I kept crying, and my husband was frustrated because he’s so tired of me complaining all the time about my anxiety.

Therapist: Okay, so these attempts to try to talk yourself out of the anxiety have also come with a price. Here’s the thing—in our therapy sessions, we don’t want to do more of something that you are telling me has not worked for you. If you’ve been using a proverbial hammer to deal with your anxious thoughts, you may think that I’m going to give you a sledgehammer to deal with them. And if that was working, I would help you do that. But based on your own experience, it sounds like fighting these thoughts is just not working for you. So, can we agree not to fight the thoughts harder?

Very systematically, the therapist takes account of everything the client has tried so that the client feels motivated to stop doing what isn’t working. In addition to helping them let go, this process is very empathic and validating of their lived experiences.

It is important for clinicians not to keep trying to talk clients out of what they are doing. This is likely to generate resistance and defensiveness. Be patient. After all, you know that what they are doing is not working, or they would not be in your office in the first place. A realization is more powerful when a client can make it themselves.

Use this free worksheet to help your clients consider and let go of the things that have not been working in their attempts to control their anxiety.


Want to learn more? Discover the essentials of Acceptance and Commitment Therapy in my blog: Getting Unstuck from Anxiety.